Order and delivery

The TRITEC Logistics Centre in Mühlacker, Germany, supplies customers throughout Europe and worldwide. As a central warehouse concept, it simplifies the management and monitoring of deliveries and expedites order filling. It also enables us to guarantee the availability of all products in the TRITEC range. Optimally utilised transports help us keep transport costs to a minimum.


Here you will find further information on your TRITEC order. For any queries, please contact our TRITEC sales offices.


Click here to download the General Terms and Conditions of Business of the TRITEC Group as a PDF.

Order tracking

When you have sent your order, you will receive an e-mail with the expected delivery date. We will also send you an order status link that allows you to track your shipment at any time. This service is only available to customers outside Switzerland. Swiss customers will receive notification by phone directly from Eurosped.

Additional services

On request, we can provide the following additional services:
- Scheduled delivery 8:00, 10:00, 12:00, or within 24 hours from receipt of order
- Unloading assistance with forklift truck, lifting platform and pallet truck
If you have any queries, please contact your local sales office.

Packing units

Save time and money with our packing unit concept.


Sending the products in set units simplifies the storage and ensures short setup times with price advantages that we will pass on to you, our customer. Details on packing units of the relevant product are enclosed with each TRI-DESIGN product and available from your local sales office.

Repair and complaints

In the unlikely event that you are unhappy with a delivery or receive damaged products, please contact your local sales office. Your sales team will be glad to arrange prompt replacement. Please note that products should only be returned on prior agreement with TRITEC.


Repair form for TRI-KA: Please enclose this form with all TRI-KA devices returned to TRITEC for repair or calibration:


TRI-KA Service Form


Go to office locations with contacts and map:

All Locations